Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR ONLINE SERVICES – VANPACHTENBEKE 10/2025

Scope 1.1.

These General Terms and Conditions of Sale apply to orders or agreements concluded via VANPACHTENBEKE’s websites and applications in Belgium, including but not limited to www.vanpachtenbeke.be (hereinafter the “Website”), between a Customer and VANPACHTENBEKE (hereinafter “VANPACHTENBEKE” or “we”).

1.2. In these General Terms and Conditions of Sale:

“Acceptance Conditions”: The conditions the waste and/or products must meet, as communicated by VANPACHTENBEKE, including on the Website. This includes rules regarding the nature, characteristics, composition and quantity of the waste and/or products, and the manner in which they must be presented.

“B2B Agreement”: Any Agreement that is not a B2C Agreement.

“B2C Agreement”: An Agreement between VANPACHTENBEKE and a Consumer.

“Customer”: Any natural person or legal entity, B2C or B2B, that has or will have a contractual relationship with VANPACHTENBEKE. The Customer is also referred to as “you” or “your”.

“Consumer”: Any natural person acting as Customer for purposes outside their trade, business, craft or profession (B2C).

“Service(s)”: The delivery and pickup of the Bag in accordance with these General Terms and Conditions of Sale and as further defined on the Website.

“Agreement”: Any agreement by which VANPACHTENBEKE undertakes to provide Services to the Customer.

“Bag(s)”: The Bag(s) supplied by VANPACHTENBEKE, as set out and described on the Website.

1.3.

These General Terms and Conditions of Sale always apply to the exclusion of all general and special terms and conditions of the Customer. By placing orders or concluding Agreements via our Website, the Customer accepts the applicability of these General Terms and Conditions of Sale, as well as all other rights and obligations stated on the Website.

1.4.

Only if agreed in advance in writing may any deviation from these General Terms and Conditions of Sale be made. Express deviations are valid only as a replacement or supplement to the clauses to which they relate. The remaining provisions of these General Terms and Conditions of Sale remain fully applicable.

1.5.

VANPACHTENBEKE reserves the right to amend these General Terms and Conditions of Sale and the Acceptance Conditions at any time. An amendment to the General Terms and Conditions of Sale or the Acceptance Conditions has no effect on existing orders and the Agreements resulting therefrom. If the Consumer does not object prior to the entry into force of the amended General Terms and Conditions of Sale and/or Acceptance Conditions, they are deemed to have unconditionally accepted the amended General Terms and Conditions of Sale and/or Acceptance Conditions. The applicable General Terms and Conditions of Sale and Acceptance Conditions can be consulted at all times on the Website. It is the Customer’s responsibility to consult them regularly.

How is the Agreement concluded?

2.1.

Every offer on our Website is an invitation to place an order and cannot be considered a binding offer. The offer is valid as long as the Service is offered on the market. Specific conditions may be attached to an offer (e.g., limited validity). If the Customer wishes to purchase a Service via our Website, the necessary steps on the Website must be completed. This constitutes a binding legal act.

2.2.

Quotations and/or Agreements are prepared based on the data provided by the Customer. The Customer guarantees the accuracy and completeness of the information provided on the Website, including the waste and whether or not it is hazardous. The Customer acknowledges having received all necessary and useful information about the waste they may deposit in a Bag. With regard to the definition of waste, VANPACHTENBEKE refers to prevailing practices, definitions and legal classifications of waste and, more specifically, the distinction between hazardous and non-hazardous waste, including the following legislation and any legislation replacing it:

• Flemish Region: the Decision of the Flemish Government of 17 February 2012 establishing the Flemish regulation on the sustainable management of material cycles and waste (VLAREMA), including all amendments and annexes and their amendments;
• Walloon Region: the Decree of 27 June 1996 on waste as well as the Decision of the Walloon Government of 10 July 1997 establishing a catalogue of waste, including all amendments;
• Brussels-Capital Region: the Decision of the Government of the Brussels-Capital Region of 1 December 2016 on waste management, including all amendments, the Ordinance of 14 June 2012 on waste, including all amendments, as well as its Annex 3 and amendments.

Furthermore, the following products may UNDER NO CIRCUMSTANCES be deposited in the Bag:

• Small hazardous waste;
• Asbestos-containing waste;
• Waste electrical and electronic equipment (WEEE);
• Discarded equipment and containers that are harmful to the environment;
• Liquids;
• Oils;
• Fats;
• Paint;
• Incinerated/burnt waste;
• Asphalt;
• Roofing felt;
• Tar-containing waste;
• Radioactive materials;
• Food scraps, batteries and accumulators;
• Car tyres; and
• Chemicals and other substances that may cause harm to human, animal or plant health or damage the soil.

The permitted waste and products per Bag are set out and described on the Website and must be respected at all times.

2.3.

The Customer shall provide VANPACHTENBEKE in a timely manner with any permit, technical instruction, or any other information useful for the proper performance of the Service.

2.4.

VANPACHTENBEKE will send the Customer an order confirmation by e-mail. The order confirmation constitutes the moment the Agreement is concluded. If the order cannot be carried out or can only be carried out in part, VANPACHTENBEKE reserves the right not to send an order confirmation. VANPACHTENBEKE will inform the Customer and may propose an alternative Service. If VANPACHTENBEKE refuses the Customer’s order or the Customer does not agree with the proposed alternative, no Agreement is concluded. In that case, the Customer is not entitled to any compensation.

2.5.

In accordance with Book XII, Law of the Electronic Economy of the Belgian Code of Economic Law, the parties expressly acknowledge that electronic forms of communication constitute a valid Agreement. The Customer acknowledges they are represented by duly authorised signatory person(s).

Our prices

3.1.

All prices stated on the Website and in the order confirmation are expressed in euros and are exclusive of VAT and other taxes. Transport costs, both on public roads and on the Customer’s private premises, are included in the individual price per Service, unless stated otherwise.

3.2.

The Customer owes the price stated in the order confirmation in accordance with Article 2. Obvious or manifest errors in the price quotation, such as evident inaccuracies, may be corrected by VANPACHTENBEKE even after the Agreement has been concluded. Complaints regarding the corrected price/ pricing must be communicated in writing within seven (7) calendar days. Lodging a complaint does not suspend payment.

Payment terms

4.1.

Each payment is, in principle, made immediately and in full at the time the Customer places the order via the Website. VANPACHTENBEKE accepts the following payment methods: Bancontact/Mister Cash.

4.2.

VANPACHTENBEKE takes all reasonable measures to ensure the security of your online transactions.

4.3.

If the Customer wishes electronic invoicing, this can be generated automatically via the Website.

4.4.

If no payment has yet been made in accordance with Article 4.1, our invoices are payable no later than fifteen (15) calendar days after the invoice date. Any invoice not contested in writing within eight (8) calendar days after its issuance is deemed accepted by the Customer.
All payments must be made by the Customer as stated on the invoice.

4.5.

VANPACHTENBEKE reserves the right to perform the requested Service only upon advance payment or down payment.

4.6. (B2B)

For every invoice not paid on time under a B2B Agreement, default interest equal to the statutory interest rate for late payment in commercial transactions accrues by operation of law and without notice as from the due date. If the invoice in whole or in part remains unpaid after a formal notice of default, the Customer owes a fixed indemnity of 15% of the invoice amount, with an absolute minimum of one hundred and fifty (150) euros. In addition, an administrative fee of ten (10), forty (40) or one hundred and fifty (150) euros is charged for each reminder or notice of default sent by VANPACHTENBEKE, depending on whether it concerns a first, second or third reminder/notice. This is without prejudice to VANPACHTENBEKE’s right to claim compensation for further costs related to non-payment. Non-payment on the due date of a single invoice makes the total outstanding balance of all other invoices, even those not yet due, immediately payable by operation of law. Any partial payment by the Customer will first be allocated to interest and indemnities, and any balance to the principal. The Customer may not assign VANPACHTENBEKE’s claims.

4.7. (B2C)

If the amount due under a B2C Agreement remains unpaid for ten (10) calendar days after a reminder has been sent, the debt will be increased by statutory default interest. In addition, an administrative fee of ten (10), forty (40) or one hundred and fifty (150) euros will be charged for each reminder or notice of default sent by VANPACHTENBEKE, depending on whether it concerns a first, second or third reminder/notice. This is without prejudice to the right to claim compensation for further costs related to non-payment. Any partial payment by the Consumer will first be allocated to interest and indemnities, and any balance to the principal.

4.8.

VANPACHTENBEKE has the right to suspend Services, including the pickup of the Bag, until the Customer has paid the amounts due.

4.9.

The Customer may neither refuse payment by invoking a dispute that is not directly related to the subject of the invoice, nor exercise a right of retention on the undisputed portion of the invoice.

General – How is the Service performed and/or the Bag delivered?

5.1.

The Bag is sent by post by VANPACHTENBEKE to the address indicated by the Customer on the Website, in accordance with these General Terms and Conditions of Sale and the Website. VANPACHTENBEKE aims to deliver the Bag within 5 working days. Failure to deliver within this period does not give rise to (damage) compensation.

5.2.

Unless expressly agreed otherwise in writing, loading and securing a Bag in or on the means of transport is carried out by VANPACHTENBEKE. Under no circumstances may the Customer have the Bag collected by a third party.
If the Customer nevertheless allows this, the Customer shall compensate VANPACHTENBEKE for all resulting damage.

5.3.

All waste and/or products not in the Bag do not have to be collected by VANPACHTENBEKE. If VANPACHTENBEKE nevertheless collects such waste and/or products, the price for the collection, transport and processing of these additional waste/products will be charged to the Customer and a new invoice will be sent.

5.4.

VANPACHTENBEKE reserves the right to subcontract part or all of the Services.

5.5.

The Customer chooses whether to place the Bag on private property or on the public road. The Customer is responsible for taking all necessary measures regarding specific regulations, permits and safety requirements (e.g., permit to use the public road, third-party access to the Bag, protection against theft, signage, traffic signs, lighting, etc.). The Customer undertakes to place the Bag in a suitable location accessible to VANPACHTENBEKE and shall respect the requirements communicated by VANPACHTENBEKE. In particular, the Bag must:

• be placed at a maximum of 4 meters from the public road;
• be freely accessible for VANPACHTENBEKE’s truck; and
• be placed in an open area and easily reachable by the truck for lifting the Bag.

This location must also allow the necessary manoeuvres and actions for the proper performance of the Services. Furthermore, the Customer is fully responsible for the condition of the Bag and, at the time of pickup by VANPACHTENBEKE, the Bag must be in perfect condition and must not be damaged in any way. If the above is not the case at the time of pickup, the Customer shall pay VANPACHTENBEKE a flat fee of EUR 95 per non-compliant Bag on site. A Bag is non-compliant if (i) it is damaged and/or (ii) it contains non-permitted waste as set out on the Website.
If the Customer fails to comply with the conditions listed in this Article 5.5, the Customer shall compensate VANPACHTENBEKE for all damage suffered and VANPACHTENBEKE shall have the right to refuse the Service.

5.6.

Delivery is deemed to have occurred as soon as the ordered Service has been offered to the Customer once.

5.7.

VANPACHTENBEKE delivers Bags by parcel post. The costs of shipments and any reshipments are to be borne by the Customer. VANPACHTENBEKE is not responsible for late deliveries or for orders that are lost.

5.8.

VANPACHTENBEKE delivers only in Belgium and in the cities and municipalities indicated on the Website, unless otherwise agreed in writing with the Customer.

5.9.

Any change to the provisions of the Agreement at the Customer’s request can only take place with prior written consent from VANPACHTENBEKE. VANPACHTENBEKE may charge an administrative fee of thirty-five (35) euros per change to the Agreement or to the modalities of the Service.

Specific provisions for the sale of the Bag

The Bag remains the property of VANPACHTENBEKE until the Customer has paid for the Bag in full.
After pickup of the Bag, the waste and the Bag again become the property of VANPACHTENBEKE.

6.1. B2B Agreements

6.1.1.

In the sale of the Bag under B2B Agreements, VANPACHTENBEKE bears the risk of damage and/or loss of the Bag until the moment of delivery. The risk passes to the Customer as soon as the Customer or a third party designated by the Customer takes receipt of the Bag.
If the Customer has not received the Bag within 5 working days from the order date, the Customer must notify VANPACHTENBEKE within 3 days.

6.1.2.

As soon as the Customer or a third party designated by the Customer receives the Bag, the recipient is obliged to examine the Bag carefully. If the Bag is affected by a visible defect, the Customer must submit a substantiated complaint to VANPACHTENBEKE in writing within two (2) calendar days after delivery. VANPACHTENBEKE is not obliged to remedy visible defects reported after this period. Complaints regarding hidden defects must be expressly, unambiguously and substantiated in writing within one (1) month after delivery. VANPACHTENBEKE is not obliged to remedy hidden defects reported after this period. The Customer acknowledges that this period for reporting hidden defects is more than sufficient given the nature of the Bag.

6.1.3.

A complaint must always be sufficiently substantiated and supported with as many technical means as possible, such as photos and video. In the absence of a timely and sufficiently substantiated complaint, the Customer is deemed to have accepted the Bag.

6.2. B2C Agreements (B2C)

6.2.1.

In the sale of the Bag under B2C Agreements, VANPACHTENBEKE bears the risk of damage and/or loss of the Bag until the moment of delivery. The risk passes to the Consumer as soon as the Consumer or a third party designated by the Consumer takes receipt of the Bag.

6.2.2.

In the sale of the Bag under B2C Agreements, the Consumer benefits from the statutory warranty for hidden defects, in accordance with Articles 1641 to 1649 of the Civil Code, and the legal guarantee in consumer sales, in accordance with Articles 1649bis to 1649octies of the Civil Code.
If the Consumer returns the Bag without justification, VANPACHTENBEKE will resend it to the Consumer. The costs of this reshipment are borne by the Consumer.

Right of withdrawal

7.1.

The Consumer has a right of withdrawal in accordance with Article VI.47 of the Code of Economic Law. Based on this right, the Consumer may withdraw within a period of fourteen (14) calendar days. The Consumer is not required to pay compensation or state a reason for exercising this right of withdrawal. This withdrawal period expires fourteen (14) calendar days from the day the Consumer physically takes possession of the Bag.

7.2.1.

A Consumer wishing to exercise the right of withdrawal must notify VANPACHTENBEKE in writing (e.g., by post, fax or e-mail) before the expiry of the 14-day withdrawal period in accordance with Article 7.1.

7.2.2.

Upon proper exercise of the right of withdrawal, VANPACHTENBEKE will reimburse the Consumer promptly and no later than fourteen (14) calendar days following the day on which VANPACHTENBEKE received the aforementioned notification of the decision to withdraw. The Consumer will be reimbursed using the same means of payment as used for the original transaction, unless the Consumer has expressly agreed otherwise. No fees will be charged for this reimbursement. If the Consumer chose a delivery method that differs from the cheapest standard delivery method, such additional delivery costs will not be reimbursed upon withdrawal. The Consumer must promptly contact VANPACHTENBEKE’s customer service to arrange the return of the purchase. This return must occur no later than fourteen (14) calendar days from the notification of the decision to withdraw. All return costs are borne by the Consumer. As long as no proof of return has been provided by the Consumer to VANPACHTENBEKE, VANPACHTENBEKE is entitled to suspend the reimbursement.

7.2.3.

If the Consumer does not comply with the above conditions, the use of the right of withdrawal is unlawful. In that case, the Bag will be returned to the Consumer at the Consumer’s expense and risk.

Term, performance period and penalties

8.1.

The Agreement is concluded for the duration of the specific Service, from the effective date in accordance with Article 8.2.

8.2.

The Agreement enters into force on the day the Agreement is concluded pursuant to Article 2.4, unless otherwise agreed in writing between the Customer and VANPACHTENBEKE.
The Agreement shall terminate automatically in the following cases:
(i) 1 year from the effective date of the Agreement; or
(ii) if VANPACHTENBEKE has performed its Services.

8.3.

If performance of the Service is delayed due to a circumstance for which VANPACHTENBEKE is not responsible, the Agreement is automatically extended by a period equal to the delay. In this case, VANPACHTENBEKE reserves the right to adjust the performance period and to claim compensation from the Customer for the damage suffered. The Customer may not rely on such extension to terminate the Agreement or to engage a third party on behalf of VANPACHTENBEKE. If the delay lasts longer than three (3) months, VANPACHTENBEKE has the right to revise its price to take into account any cost increases.

8.4.

No penalty or compensation may be imposed by the Customer on VANPACHTENBEKE unless this has been stipulated in the Agreement.

Termination of the Agreement

9.1.

VANPACHTENBEKE may terminate the Agreement, in whole or in part, with immediate effect, without notice of default and without prior judicial intervention, by written notice if the Customer (i) is in a state of bankruptcy or manifest insolvency, has entered into judicial reorganisation or otherwise, or has been dissolved and is in liquidation, or (ii) commits a serious breach, without prejudice to VANPACHTENBEKE’s right to damages.

9.2.

If it appears that the Customer is in such a difficult financial situation that VANPACHTENBEKE has reasonable grounds to believe they will no longer be able to fulfil their contractual obligations, VANPACHTENBEKE also has the right to terminate the Agreement, subject to a notice period of fifteen (15) calendar days addressed to the Customer by registered letter, without prejudice to VANPACHTENBEKE’s right to damages.

9.3. (B2B)

If it concerns a B2B Agreement and the Customer fails to comply with any of its obligations and does not remedy this within fifteen (15) calendar days after notice of default, VANPACHTENBEKE has the right to terminate the Agreement immediately and without prior judicial intervention, at the Customer’s expense, without prejudice to VANPACHTENBEKE’s right to damages.

9.4. (B2C)

If it concerns a B2C Agreement and one of the parties fails to comply with any of its obligations and does not remedy this within thirty (30) calendar days after notice of default, the other party has the right to terminate the Agreement immediately and without prior judicial intervention, at the expense of the defaulting party, without prejudice to the other party’s right to damages.

Liabilities

10.1.

The waste deposited in the Bag remains the property of the Customer until the moment of its removal or processing.

10.2.

In any event, the Customer remains responsible for the risks and hazards associated with the waste, products and the Bag, including at the time of processing. The Customer confirms being aware of the applicable regulations regarding storage, collection, pickup, processing and removal of waste and products and undertakes to comply with them. The Customer also acknowledges being informed about the Acceptance Conditions and the intended use of the Bag and undertakes to comply with them. In case of doubt about the interpretation of the Acceptance Conditions or intended use, the Customer must immediately request instructions from VANPACHTENBEKE.

10.3.

As prices are set based on the data entered by the Customer on the Website, the Customer guarantees the accuracy and completeness of the data entered, including the description of the waste and whether or not it is hazardous. Moreover, VANPACHTENBEKE reserves the right to check, at any time, the waste loaded by the Customer into the Bag.

10.4.

If during collection, transport, storage, unloading or processing it appears that non-permitted waste or products are present in the Bag, or the Acceptance Conditions are not met, VANPACHTENBEKE may, at its discretion, either (a) refuse the Bag, or (b) return it to the Customer (if VANPACHTENBEKE discovers this only after pickup of the Bag), or (c) accept the Bag subject to the Customer paying an adjusted price for the legally prescribed processing thereof. In any case, the Customer shall indemnify VANPACHTENBEKE for all costs and damage resulting therefrom. In addition, the Customer shall owe damages. In case of non-compliance, this amounts to a flat fee of EUR 95 per Bag, without prejudice to VANPACHTENBEKE’s right to further damages.

10.5.

Unless otherwise agreed in writing, the packaging of waste and products must be deposited by the Customer in the correct type of Bag (as indicated on the Website), in accordance with regulations and applicable standards, so that the Bag is closed by means of the closing loop (no element may protrude from the Bag), is watertight, and offers all required safety guarantees for handling, transport and processing by VANPACHTENBEKE or its agents without risk.

10.6.

VANPACHTENBEKE is only liable for direct material damage caused by VANPACHTENBEKE in the performance of the Services, and in no case for indirect damage such as loss of operations, financial costs or loss of profit, etc. VANPACHTENBEKE’s liability is limited to the amount paid by the Customer to VANPACHTENBEKE for the performance of Services during the twelve (12) months preceding the damaging event.

10.7.

With respect to Consumers, the limitations and exclusions of liability in favour of VANPACHTENBEKE in these General Terms and Conditions of Sale do not affect (a) the Consumer’s statutory rights under the warranty for hidden defects and the legal guarantee in consumer sales set out in Article 6.2.2., (b) VANPACHTENBEKE’s liability for death or personal injury of the Consumer resulting from an act or omission of VANPACHTENBEKE, or (c) the Consumer’s rights in case of intent or gross negligence by VANPACHTENBEKE or its appointees or agents, for performing an obligation that is one of the principal performances under the Agreement (except in cases of force majeure).

10.8.

VANPACHTENBEKE is not liable for damage suffered by third parties, including employees of the Customer as well as persons under their care, who suffer harm in the context of the performance of the Agreement, unless such damage is a direct result of an intentional fault of VANPACHTENBEKE.

10.9.

In no event is VANPACHTENBEKE liable for damage to underground cables, pipes, conduits and the like whose location the Customer did not timely or correctly communicate to VANPACHTENBEKE in writing. The Customer is liable for such damage and shall fully indemnify VANPACHTENBEKE in this respect.

10.10.

The Customer is responsible for all costs and damage resulting from failure to comply with its obligations, as well as if the Service cannot take place at the agreed time, including, among others, costs for incorrect loading or overloading of the Bag (both in weight and volume), costs for futile presentation, waiting time, exceeding loading time, etc. VANPACHTENBEKE reserves the right to refuse Bags that are incorrectly loaded or overloaded.

10.11.

The Customer shall indemnify VANPACHTENBEKE and its agents against all claims arising from or related to the performance of the Agreement, except to the extent such damage was caused by VANPACHTENBEKE’s intentional fault.

Force majeure

In the event of force majeure, being a circumstance beyond VANPACHTENBEKE’s control that wholly or partially prevents VANPACHTENBEKE from fulfilling its obligations to the Customer, VANPACHTENBEKE is not obliged to perform its obligations towards the Customer for the duration of the force majeure situation. The Customer is not entitled to compensation or to terminate the Agreement. Force majeure includes, among others: war (or threat thereof), insurrection or riot, any government decision regarding licences and permits, natural disasters, any interruption due to exceptional weather conditions, transport difficulties, fire, strike and lock-out, lockdown as a result of a pandemic, both at VANPACHTENBEKE and at its suppliers, without this list being exhaustive.

Intellectual property

All intellectual property rights and derivative rights relating to the Services and trade names remain the property of VANPACHTENBEKE. This includes, among other things: copyright, trademark, design and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts. The Customer is prohibited from using and/or making changes to these intellectual property rights.

Processing of personal data

13.1.

The information and personal data provided by the customer are necessary for the preparation and performance of the agreement, with the purpose of processing and completing orders, performing the Service, invoicing, as well as pursuing VANPACHTENBEKE’s legitimate interests, such as direct marketing and all purposes reasonably compatible therewith, with VANPACHTENBEKE acting as data controller. Providing incorrect or false information or personal data is considered a breach of the General Terms and Conditions of Sale. The customer’s personal data will be processed solely in accordance with applicable law.

13.2.

Personal data will not be kept longer than necessary to achieve the above purposes.

Mutual information – Safety

The Customer and VANPACHTENBEKE shall inform each other of any events or elements that may affect safety or the proper performance of the Services. The Customer shall inform VANPACHTENBEKE of the risks and provisions concerning the well-being and safety of the employees connected with the site where the Services are performed. The Customer undertakes that the places, installations, machines and equipment where and on which VANPACHTENBEKE will perform its Services comply with the applicable legislation. The Customer’s rules regarding safety or coordination of the Services can only be invoked against VANPACHTENBEKE if they were previously, officially and in writing brought to VANPACHTENBEKE’s attention and accepted by VANPACHTENBEKE.

Applicable law, jurisdiction and other provisions

Belgian law exclusively applies to the Agreement and, by extension, all disputes related to or arising from offers by VANPACHTENBEKE. In the event of a dispute that cannot be settled amicably, the courts of the judicial district where VANPACHTENBEKE’s registered office is located shall have exclusive jurisdiction.

The applicability of the Vienna Sales Convention is expressly excluded. The nullity or invalidity of a provision or part of a provision of these General Terms and Conditions of Sale and/or the Agreement does not affect the operation of the remaining provisions. VANPACHTENBEKE has the right to replace the relevant provision with a valid provision of similar scope.

What & why we process data

When? Use of Services, use of Website
Which? Identification data
Why (purpose)? Processing of request
Legal basis? Legitimate interest

When? Contacting us
Which? Identification data
Why (purpose)? Sending related information and additions
Legal basis? Consent

In principle, we obtain the above personal data directly from you. In addition to the above, we may also process your personal data:

• To provide you, in a personalised and efficient manner, with the information about products and services you request, whether via the website, email, telephone or social media channels.
• To process your personal data so that we can provide correct services.
• For direct marketing purposes, i.e., to provide you with targeted communications, promotions, offers and other advertisements from us or our selected partners. We will request your consent for this.
• To conduct statistical analyses to improve our Website and/or Services, or to develop new products or services.
• To provide to a financial institution or payment service provider, to enable your bank and the payment service provider to meet their obligations.
• To transfer to the police or judicial authorities as evidence of possible crimes or if there are reasonable suspicions of an unlawful act or crime committed through your registration with or use of the Website or the Services.
• In the context of a possible merger with, acquisition by/of or demerger by a third party, even if that third party is outside the EEA.
• If and when your registration on the website or use of the website or services can be considered (a) a breach of the terms or of property rights, (b) a threat to the security or integrity of our service, (c) a danger to the Website or Services or our or our subcontractors’ systems due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) in any way illegal or unlawful, discriminatory or offensive, we may process your data in the interests of ourselves, our partners or third parties.

Do we share your data?

We may use external processors to offer you the best possible website. We ensure that third-party processors may process your personal data only on our behalf and on our written instructions.

We do not send your personal data in an identifiable manner to third parties if not required to provide the services, without your explicit consent.

We may transfer anonymised data to other organisations that can use this data to improve products and services and to organise the marketing, presentation and sale of products and services in a tailored manner.

Where do we process data?

We and our external processors will process your identifiable personal data only within the European area.

We may transfer your anonymised data to organisations outside the European area. If such a transfer occurs, we will ensure that appropriate safeguards are in place to guarantee the security and integrity of your personal data, and that all rights regarding personal data that you may enjoy under applicable law are guaranteed.

If a transfer of personal and/or anonymised data takes place, the following legal protection mechanism is implemented:
Which? Webflow
Country outside EEA? USA
Legal transfer mechanism? US – EU Privacy Shield

How we process data

We will use our best efforts to process only your personal data that is necessary to achieve the purposes stated in this policy. We will process your personal data lawfully and transparently. We will also use our best efforts to keep the personal data accurate and up to date.

Your personal data will only be processed until the moment you withdraw your consent for its processing. This withdrawal of consent may imply that you can no longer use the website services in whole or in part. If you have registered on our website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents this.

We will take appropriate technical and organisational measures to keep your personal data safe from unauthorised access or theft and from accidental loss, manipulation or destruction. Access by our staff or the staff of our external processors is possible only on a need-to-know basis and is subject to strict confidentiality obligations.

Your rights regarding personal data

You have the right to request access to all personal data we process about you. However, access requests that are evidently made with the aim of causing nuisance or damage to us will not be processed.

You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our website, you can correct much of this data yourself via your profile. If such a request is made, you must include with this request proof that the personal data for which correction is requested is incorrect.

You have the right to withdraw your previously given consent to the processing of your personal data. This can be done by sending an email to info@atjari.be.

Instead of deletion, you may also ask us to restrict the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful, or (c) the data is no longer needed for the stated purposes, but you need it to defend yourself in legal proceedings.

You have the right to object to the processing of data if you can demonstrate serious and legitimate reasons relating to special circumstances that justify such objection. However, if the intended processing is considered direct marketing, you have the right to object to such processing free of charge and without justification.

When your personal data is processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you may receive the personal data you have provided in a structured format.

If you wish to submit a request to exercise one or more of the above rights, send an e-mail to info@atjari.be. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your identity card. If the request proves well-founded, we will comply as soon as reasonably possible and no later than thirty (30) days after receipt of the request.

If you have a problem with our processing of your personal data, you can always contact us. If you remain dissatisfied with our response, you can lodge a complaint with the competent data protection authority, the Belgian Privacy Commission.